Terms & Conditions

RETURN ITEMS

You can request to exchange your BB product for the same item in another size or for a product of the same value within 2 weeks from the delivery of your package. The garment should be at its original state - not worn, used or washed and the original labels still attached to each product.


If you would like to return your product, please send us an email to info@wearestillbb.com.

You would need to return your item to BB at your own cost, and we will charge a fee for sending it back. The fee is 3 euros for orders in Greece and 7 euros for international orders. As soon as we receive the item we will send the new one. We cannot be held accountable for loss of incoming mail. Please ensure your parcel and obtain a certificate of posting.


UNCLAIMED ORDERS

We will not cover shipping costs for uncollected or lost packages for reasons out of our matters, such as wrong address or wrong name provided by customers, local office inaccuracies, orders unclaimed by customers etc.

FAULTY ITEMS

Please check your item carefully before wearing it. If the item is faulty or damaged please email us immediately,  stating your Order Number and the nature of the fault. You have 14 working days from the shipping date to return or exchange your order, the postage cost up to 10 euro will be refund.  Refunds for defective merchandise will be made  30 business days at the latest, after we receive the returned products. The refund will be made to the Paypal address you used for the order.